AiPlex ORM – Frequently Asked Questions (FAQs)

Social Listening tracks every online mention of your brand across social media, blogs, news, reviews, and forums. It helps you understand sentiment, detect trends, and make informed business decisions.

Social media monitoring shows notifications and comments. Social Listening goes deeper by analyzing sentiment, identifying trends, and pulling insights from millions of digital conversations.

We track mentions across X (Twitter), Instagram, YouTube, Facebook, LinkedIn, Reddit, review portals, blogs, forums, Q&A platforms, and news websites.

Yes. Our AI-powered sentiment analysis identifies negative spikes instantly and alerts you before issues become a reputation crisis.

Absolutely. People can talk about your brand anywhere online—even if you’re not present—and Social Listening ensures you don’t miss those conversations.

Yes, our system benchmarks competitor performance, sentiment, share of voice, and emerging trends to strengthen your market strategy.

Our AI engine is supported by human validation to eliminate misinterpretations, sarcasm mismatches, and false positives.

You get insights on sentiment trends, audience themes, influencer activity, campaign performance, and potential reputational risks.

You receive real-time data on your dashboard, along with periodic summarized reports for executive-level decision-making.

Yes. It helps optimize messaging, identify audience needs, and measure campaign impact using real-time public response.