AiPlex ORM – Frequently Asked Questions (FAQs)

Online Review Management involves monitoring, responding to, and improving customer reviews across platforms like Google, Facebook, Glassdoor, and more. It helps brands build trust, credibility, and consistent online ratings.

We analyze the review, verify its legitimacy, and take the right action—either responding professionally or escalating it for removal if it is fake, defamatory, or violates platform guidelines.

Yes. We detect fraudulent reviews and work with Google and other platforms to remove them under ORM review removal and repair policies.

Absolutely. Our centralized dashboard tracks all reviews instantly across all supported platforms for timely action.

Yes. Through negative review suppression, customer experience insights, and authentic positive review encouragement, we help improve overall brand ratings.

Our team ensures timely turnaround based on priority—urgent or harmful reviews are handled immediately.

Yes. You get sentiment reports, rating trends, customer behavior insights, and platform-wise performance analytics.

Yes. We support multi-location brands and allow centralized monitoring and reporting for all branches.

Yes. Better reviews, consistent rating growth, and timely responses contribute to improved local search ranking and visibility.

We support all sectors—real estate, healthcare, hospitality, retail, education, BFSI, personal brands, and enterprises with high review volume.