AiPlex ORM – Frequently Asked Questions (FAQs)

Our team monitors channels in real time and responds within predefined SLAs based on urgency, sentiment, and impact—ensuring no conversation is missed.

Yes. We professionally respond to appreciation, concerns, complaints, and misinformation—ensuring your brand voice remains consistent in all scenarios.

Absolutely. We handle responses across Google, Facebook, Instagram, X (Twitter), LinkedIn, YouTube, review portals, Q&A platforms, and more via a centralized dashboard.

Yes. We craft a brand-approved tone framework early in onboarding and ensure all replies follow your preferred communication style.

Yes. With AI-assisted drafting and scalable moderation teams, AiPlex can handle large spikes in reviews, online conversations, or campaign-driven engagement.

Urgent posts are escalated immediately through predefined crisis response workflows, ensuring the right stakeholders act quickly before issues escalate.

Yes. AiPlex supports CRM integration to unify feedback, internal workflows, and customer resolution loops.

Yes. AiPlex provides response handling in multiple Indian and global languages to support region-specific customer bases.

AiPlex provides end-to-end online response handling including real-time replies, complaint resolution, sentiment-aligned messaging, crisis workflows, and branded communication across all digital platforms.

Yes. Monthly dashboards include response time, sentiment shifts, customer issue trends, and platform-wise engagement metrics.